Refund policy
Effective Date: 29 April 2025
Thank you for shopping at Tazah Global's partner store, Zillari. We strive to provide a seamless shopping experience and want you to be completely satisfied with your purchase. This policy explains our guidelines and procedures for returns, replacements, exchanges, and refunds. By purchasing on our website, you agree to the terms of this Policy.
This policy applies to all orders delivered within the United Arab Emirates.
Returns Overview
We accept returns for both defective and non-defective products. Whether your item arrived faulty or you simply changed your mind, you can return eligible products within the timeframe below.
- Return window: 30 days from the date of delivery.
- Return shipping: Free. A prepaid return label is included in your package.
- Restocking fee: None. There is no cost to you for returning an item.
- Refund processing time: 3 days once we receive and inspect your return.
Condition of Returned Items
To be eligible for a return, replacement, exchange, or refund, items may be new or slightly used, and should be returned with their original packaging (Original Product Box and All Accessories) wherever possible. We reserve the right to decline returns of items that are damaged beyond normal handling, missing major components, or not in a resalable condition (this does not apply to items that arrived defective or damaged).
1. Defective, Incorrect, or Damaged Items (Replacement)
As a responsible company, Tazah Global wants to ensure that every product is received by the customer in its original condition and is not incorrect, broken, or faulty. If you receive a product that is incorrect, faulty, broken, or damaged, you are eligible for a free replacement or a refund, at your choice.
Timeframe
- Zillari will address all complaints raised within 30 days of delivery.
- A replacement requested within 7 days of delivery is processed free of cost.
Process — Initiation
To initiate a replacement, please share a video of the incorrect, faulty, or damaged product with our customer support team within the eligible timeframe. In many cases the issue relates to product usage, and our team can guide you on how to resolve it. If we determine that the product is indeed faulty, we will proceed with one of the options below.
Option A — Ship to our warehouse We will ask you to ship the incorrect, faulty, damaged, or broken product in its original packaging (Original Product Box and All Accessories) to our warehouse at:
Tazah Global LLC, Warehouse #13, Plot #4488, Al Sajaa Industrial, Sharjah, UAE
Within 5 working days of receiving the item, we will ship your free replacement.
Option B — Courier pick-up We will schedule a replacement for you within 14 working days. Please pack the product (Original Product Box and All Accessories) ready for the courier to collect, and we will provide your replacement.
2. Change-of-Mind Returns (Non-Defective Items)
If you change your mind about a purchase, you may return non-defective products within 30 days of delivery for a refund or exchange.
- Items may be new or slightly used and should include the original packaging and all accessories where possible.
- Return shipping is free — use the prepaid return label included in your package.
- There are no restocking fees.
To start a change-of-mind return, contact our customer support team and we will confirm your return method and provide instructions.
3. How to Return an Item (Return Methods)
You can return eligible items using any of the following methods:
- By mail — using the free, prepaid return label included in your package.
- At a drop-off location — drop your parcel at a designated courier point.
- In store — return the item in person at a participating location.
A free return label is included in every package, so you never pay return shipping.
4. Exchanges
We accept exchanges. If you would like a different size, color, or model, contact our customer support team within 30 days of delivery and we will arrange the exchange. Exchange shipping is free, and there are no restocking fees.
5. Refunds
Once we receive and inspect your returned item, refunds are processed within 3 days. Refunds are issued to your original payment method. Depending on your bank or payment provider, it may take a few additional days for the funds to appear in your account.
No Restocking Fees
We do not charge restocking fees on any return, replacement, or exchange.
Contact Us
For any return, replacement, exchange, or refund request, please contact Zillari customer support with your order number and (for defective items) a short video of the issue. Our team will guide you through the process.